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Career Advancement Programme in Crisis Communication for Customer-Service Teams

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Crisis Communication training empowers your customer-service teams to handle difficult situations effectively. This programme equips customer service agents with the communication skills and problem-solving strategies needed to navigate reputational risks.

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Learn to manage social media crises, mitigate negative publicity, and protect your brandโ€™s image. Designed for frontline staff and supervisors, this programme uses interactive scenarios and real-world case studies. Develop your conflict resolution skills and learn to de-escalate tense situations. Boost team confidence and improve customer satisfaction during challenging times. Enhance your career prospects with this essential skillset. Register now and transform your customer service team into a crisis communication powerhouse!

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding Crisis Communication Fundamentals
  • Identifying and Assessing Potential Crises
  • Developing a Crisis Communication Plan
  • Internal Communication Strategies During a Crisis
  • External Communication Strategies During a Crisis
  • Managing Social Media During a Crisis
  • Media Training and Handling Media Inquiries
  • Legal and Ethical Considerations in Crisis Communication
  • Post-Crisis Review and Improvement
  • Building Resilience and Emotional Intelligence for Crisis Response

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role in Crisis Communication (UK) Description Customer Service Crisis Manager Leads customer service teams during crises, mitigating reputational damage and ensuring customer satisfaction.

Requires strong communication and problem-solving skills.

Social Media Crisis Communications Specialist Manages social media channels during a crisis, addressing concerns and controlling narratives.

Expertise in social listening and reputation management is vital.

Customer Relations & Crisis Response Executive Develops and implements crisis communication strategies, focusing on maintaining customer loyalty and trust.

Requires excellent stakeholder management abilities.

Digital Crisis Communication Officer Monitors online channels for potential threats and develops responses to maintain a positive brand image during a crisis.

Strong digital literacy is essential.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CAREER ADVANCEMENT PROGRAMME IN CRISIS COMMUNICATION FOR CUSTOMER-SERVICE TEAMS
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
Stanmore School of Business (SSB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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